This service is provided by PolOn Sp zo.o, trading as 'PolySoluble. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the Simple Online Pharmacy website ("PolySoluble.com) Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website. The Simple Online Pharmacy website is owned and operated by Simple Online Healthcare Limited trading as 'Simple Online Pharmacy', registered in Krakow Poland If you have any questions about our website please contact us:
PolySoluble is a fully regulated company by the relevant Polish EU -UK - USA medical bodies. Please see below for more details. We offer information, advice and treatment for a range of medical conditions. This service is provided by qualified EU - UK - USA doctors who are registered with the General Medical Council (GMC) and comply with GMC ('Good practice guidelines'). Our dispensing pharmacy is regulated by the General Pharmaceutical Council (GPhC) and can be trusted to deliver a high level of service by our qualified pharmacists.
Your privacy is imperative to us and the following information explains what measures we take to protect it.
Our Commitment to you
Patient's Commitment to PolySoluble Professional responsibility Provide accurate information provide a professional and transparent service Confirm you are aged 18 or overPrescribe in the best interest of the patientComply with instructionsTake all reasonable steps to protect patients' personal informationNotifying your GP is your responsibilitySafe and Secure patient experienceNotify our doctors of any side-effects
4. Information and Advice
The information and advice provided by Simple Online Pharmacy when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.
All prices on this website are in GBP and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.
When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such if you cancel your order once the prescription has been issued you will be liable for the prescription fee but refunded the full cost of the medicine and delivery costs.
When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.
Our doctors can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor has all relevant information. On occasion, this may require the doctor to ask the patient for additional information further to the information that was provided in response to an online questionnaire.
Postage and packaging is charged on all orders of medicines under £35 that are sent in the post. The different costs associated with postage can be seen under 'Delivery' on our website.
Our partner pharmacy will dispense all medicines. Medicines will be dispatched normally within 1-2 working days of the doctor authorising prescription. All medicines for delivery by post are sent out using Royal Mail 1st class signed for or Nex day guaranteed depending on which service you select. DHL express is used for EU orders sometimes, details are provided once the order is placed.
You can return any unwanted items within 7 days of receipt for a refund or replacement. Please inform us of the returned item via email at PolySoluble.com Products of a cosmetic or personal nature cannot be returned due to hygiene reasons. Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the EU - UK or USA- Unfortunately, the postage cost and tracking of returned items are the responsibility of the customer. We suggest using registered post to prevent further dismay. Returned item(s) must be undamaged, unopened and in their original packaging; Simple Online Pharmacy reserves the right to decline a refund in such instances. Cancelling your order: In order to cancel your order please either phone or email us at the earliest instance. Please note our doctors sometimes issue prescriptions within minutes or hours of an order being placed in which case you will be liable for the prescription fee but eligible for a full refund of the remaining costs including medicine and postage.
Your refund will automatically be processed within 3-5 working days but in some cases can take up to 14 days. We want you to be happy with your purchase. If you're not, just return the product to the dispensing pharmacy, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This policy only applies if the Item(s) is undamaged, unopened, in their original packaging with seals unbroken.
Simple Online Pharmacy aims to maintain 100% customer satisfaction, but we realise there maybe instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have. For complaints please direct your concerns to PolySoluble We will endeavour to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on 0141 774 5023 or email us at PolySOluble.com
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. General medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such. Links to other websites: Simple Online Pharmacy provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:
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